Operational AI for Hospitality

Venli helps hospitality companies make AI part of how they operate — with one place to deploy, manage, and monitor every AI agent they run.

What is Venli?

Venli is the agent management system for hospitality. Hotels use it to build, test, deploy and monitor AI agents on top of the systems they already run, rather than replacing them. Venli integrates with existing property management systems including Mews, Oracle OPERA, Apaleo, Cloudbeds, Stayntouch, Protel, Guestline and Infor HMS, alongside more than 100 other hospitality and business platforms, without requiring data migration.

Venli provides four core capabilities: Venli Copilot, an AI assistant for hotel teams with full property context; guest communication across email, SMS, WhatsApp and voice from one unified inbox; Venli Agents, which run scheduled workflows, webhook triggers and cross-system integrations; and back-office workflows covering finance, forecasting, food and beverage, and revenue management.

The Venli Agent Lifecycle

Venli covers the full agent lifecycle: Build, Test, Deploy, and Monitor. Teams build agents in plain language or on a visual canvas on top of their existing PMS, POS, CRM, and inboxes. They test agents against datasets of real cases with scored outputs, versioned prompts, and mock or read-only tool modes so nothing reaches a guest before it is proven. They deploy to production on schedules, webhooks, and events, with sensitive actions held for approval. They monitor every run with full traces of each tool call, separated into reads and writes, alongside token and cost attribution per run.

Permissions and Governance

Agents are deployed across the whole company on a permissions basis. Each department is scoped to the systems and individual tools it is allowed to use, and policies set per action decide whether a tool call is allowed, denied, or requires human approval. Tenant data is isolated with row-level security, and every action is written to an audit trail.

Results

Properties using Venli report 6x faster email reply times, 82% of requests resolved without staff intervention, 40 hours saved weekly per property, and 2 days from signup to live.

Frequently Asked Questions

Does Venli integrate with Mews PMS?

Yes. Venli integrates with Mews PMS without requiring data migration.

Does Venli work with Oracle OPERA?

Yes. Venli integrates with Oracle OPERA, making legacy hotel systems accessible to AI agents.

Does Venli require replacing my existing PMS?

No. Venli integrates with Mews, Oracle OPERA, Apaleo, and over 100 other hospitality systems.

How long does it take to implement Venli?

Venli can be live in 2 days. The platform integrates with existing systems without requiring data migration.

What types of hotels use Venli?

Luxury hotels, boutique properties, hotel groups, resorts, serviced apartments, and hostels.